The Value of Employee Education in the Property Damage Restoration Industry

8/20/2021 (Permalink)

Blog Summary: SERVPRO of Media places great importance on employee education. Among other industry certifications, the company has received the certification of ECTP - Employee Certification Training Program.

The professional technicians at SERVPRO of Media, a damage restoration company serving the areas of Media, Newtown Square, and Broomall, often operate in dangerous and challenging environments. SERVPRO emphasizes the importance of training and certification to ensure the safety of the technicians, the provision of the highest quality restoration, and a superior customer experience. SERVPRO of Media has received ECTP certification, Employee Certification Training Program.

The Importance and Value of Professional Training and Education

Property damage disasters involving fire, smoke, water, sewage, and biohazards present serious challenges that require technicians to have extensive knowledge, thorough training, and problem-solving skills to safely and effectively address these situations. SERVPRO technicians receive rigorous and ongoing training to ensure excellent results for every type and size of property damage disaster.

Competency

Rigorous training across a broad spectrum of situations ensures a high level of competency on the part of the technicians. Property damage disasters are seldom simple and often involve a complex array of causes and effects. For example, a fire damage disaster requires knowledge, expertise, and training that also encompasses smoke damage, water damage, and potentially mold mitigation. The cleanup after an extensive fire must be meticulous and thorough, requiring skill in cleaning techniques.

Consistency

Certifications, training, and continuing education are important to guarantee consistency in the performance of property damage restoration services. Ongoing training reinforces the use of best practices, ensuring the consistent provision of high-quality property damage restoration services. Property damage restoration is a team effort.

Confidence

The various types of property damage disasters share a common set of challenges and solutions. Yet, no two fire damage disasters are identical. Every property damage disaster involves a danger factor unique to that type of disaster. A fire and smoke damage disaster creates a highly toxic environment. Technicians must wear full protective gear when working in hazardous situations. Fumes and soot must not be inhaled or allowed to come in contact with the eyes or skin. When SERVPRO professionals enter a fire-damaged home or business, they must be aware of physical dangers from a collapsing ceiling or floor. A water damage disaster that results in a mold infestation presents potential serious health effects to restoration specialists.

On a daily basis, SERVPRO professionals confidently and courageously work in hazardous environments. A thorough education in restoration techniques and safety protocols gives these valiant heroes the knowledge, training, and expertise needed to complete the restoration. Confidence in their training, equipment, techniques, cleaning solutions, and personal protective gear (PPG) empowers technicians to intentionally and efficiently tackle any size disaster, even disasters with elevated danger levels.

Customer Satisfaction

Highly competent technicians provide consistently high-quality job performance across the SERVPRO franchise family. Customer confidence and satisfaction peak when the certified, skilled, and confident technicians spring into action.

A Rich History of Emphasizing Training and Education

Since 1967, SERVPRO has been raising the bar of excellence in the mitigation and restoration industry. SERVPRO established the National Training Center in 1992 to instruct franchise owners and insurance industry employees in restoration and mitigation.

Employee Certification Training

Employee Certification Training is a self-paced program developed for the franchise employee who desires to obtain professional training and experience. Certification is awarded after the successful completion of course materials and an examination. Training modules include crew training, fire damage restoration, water damage restoration, and carpet and upholstery cleaning.

New Franchise Training

SERVPRO offers a fifteen-day in-house, hands-on training program at the corporate training facility. New franchise owners and their employees can benefit from the specially designed program. The program addresses fire and water damage restoration, carpet and upholstery cleaning, and mold mitigation.

E-Learning

Ongoing training to stay up-to-date on the latest advances includes web-based, self-paced video presentations and support materials. At the end of each module, technicians take a knowledge test to get credit for the instruction.

Other Training Opportunities

SERVPRO is distinguished as an IICRC-approved training school offering classes in fire damage and water damage restoration, carpet and upholstery cleaning, and applied structural drying in the specially built ASD (Applied Structural Drying) training facility.

SERVPRO’s commitment to continuing education includes credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and franchise staff. These programs seek to increase knowledge of emergency mitigation in a broad range of property damage disasters.

SERVPRO’s emphasis on professional training and education yields many benefits, including:

• a highly competent team of technicians
• consistently high-quality job performance
• confident professionals with the courage to tackle any type of disaster
• unmatched customer satisfaction

To learn more about damage restoration in Newtown Square, PA, and surrounding areas, contact the SERVPRO of Media office by phone at (610) 566-5720. The team can also be reached by email at office@SERVPROmedia.com