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Fire & Water - Cleanup & Restoration

A Homeowner’s Guide to Prequalifying a Damage Restoration Company

11/24/2021 (Permalink)

Blog Summary: SERVPRO of Media offers advice on pre-qualifying a damage restoration company and explains why SERVPRO is a great choice for the local community.

SERVPRO of Media, PA, is committed to serving the needs of property owners who need emergency damage restoration services. Knowledge, expertise, certifications, industrial-grade equipment, advanced technologies, the ability to leverage the resources of 1,700 franchises, and dedication to customer satisfaction are some of the compelling reasons to choose SERVPRO of Media, PA when disaster strikes.

When is the best time to choose a property damage restoration company?

The best time to select a property damage restoration company is before a disaster strikes. This pre-qualification process will require some time to work through the information and speak with representatives from each company. However, when a disaster strikes, one phone call is all it takes to have help on the way.

When pre-qualifying a Media, PA, damage restoration company, take into consideration the following suggestions:

Read reviews.

Spend some time reading social media reviews on Facebook and Google. What is the company’s Better Business Bureau rating? Are most of the reviews favorable? When an unfavorable review has been posted, does the company make efforts to address the complaint and resolve the matter to the satisfaction of the customer?

Request references from the restoration company.

A reputable company will not hesitate to comply with a request for references. Any hesitation to fulfill the request is a red flag. Follow up on the references provided.

Reach out to neighbors, friends, and family.

A property damage disaster touches many lives. There are 14,000 water damage incidents each day and almost 360,000 house fires annually. It is almost certain that a neighbor, family member, or friend has had some encounter with a property damage restoration company. Solicit feedback from these acquaintances about their experiences.

Recommendations can be obtained from the insurance agent.

A homeowner’s insurance agent is an excellent resource for dependable restoration companies. It is in the agent’s best interest to make sure clients have a positive experience when going through a property damage disaster.

Resist the temptation to go with the first company contacted.

There is wisdom in having many options from which to select. One company may emphasize water damage restoration and mold mitigation and do a fine job in this disaster niche. However, competency in fire and smoke damage or a biohazard cleanup may be lacking. Look for a company with a long list of IICRC certifications that include fire, smoke, water, and storm damage competencies.

Reject high-pressure salesmen offering gifts, gimmicks.

Companies with a long history of solid performance in the property damage restoration industry do not need to employ high-pressure sales tactics, huge discounts, and “one-time” special offer gimmicks.

Reject companies that cannot manage the insurance claims process from start to finish.

The insurance claims process is extremely complicated. Maneuvering through this process can leave the client frustrated, angry, and dissatisfied. A competent property damage restoration company will highlight this feature as a benefit the customer should desire.

Refuse companies that cannot give proof of insurance, bonding, and licensing.

When a customer allows a property damage restoration without proper insurance, bonding, and licensing to provide services at their home, they take on significant risk, especially if an employee is injured or an accident causes further damage to the structure. A reputable company makes the commitment to ensure employees and customers are safe and protected.

Why Choose SERVPRO of Media?

A residential property damage disaster disrupts everyday life. The goal of the property damage restoration team is to restore the home to its pre-damage condition as soon as possible. A high level of trust and confidence in the chosen company is essential since technicians will be working in the home and handling the homeowners’ personal belongings. In the midst of the turmoil, compassion on the part of the technicians is essential. The impact of seeing family heirlooms damaged or destroyed can be emotionally devastating. There are no IICRC certifications for compassion, kindness, and empathy. Nonetheless, these character skills make a world of difference when a homeowner’s world has been turned upside down by a fire damage, flood damage, smoke damage, or water damage disaster.

SERVPRO of Media, PA, has been locally owned and operated by Michael May, Jr. for 27 years, and the company’s technicians live and work in the communities they serve. SERVPRO of Media is the damage restoration and cleaning brand Media residents know and trust.

For more information about pre-qualifying SERVPRO of Media, contact the damage restoration company by phone at (610) 566-5720 or by email at office@SERVPROmedia.com

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