What our Customers say...
Fire Damage Testimonials
Awesome crew! They were so nice and polite. The work was great, they dealt with my insurance company and made the process seamless. Would use them again in a heartbeat!
I was very pleased with SERVPRO. Jake, Kenny, Rachel, the packing and cleaning crew, dry cleaning and others did a fantastic job in getting my house in order after the fire. Jake always got back to me with any questions that I had and was wonderful in helping to get things done so my family and I could get back to living in my home. I will be using them again in future projects at my home.
Just had to tell you how great your people were. They were absolutely professional. Especially like to mention Dave, Kim & Susan. I highly recommend your SERVPRO franchise. Feel free to use me as a reference. I have dealt with over a thousand businesses and put you up with the best.
Thank you. Jon & Marlyn.
Extremely timely, professional, and cost-effective -- a real pleasure to work with at a stressful time.
Very impressed. Kind and understanding in our time of need.
I wanted to share with you how pleased - actually, delighted - I was with the job your cleanup crew did on our basement during the last two weeks.
From the moment they arrived, Erica and Andre were as caring and considerate as they were thoroughly professional. Each day they worked here, they arrived promptly and worked very, very hard. Our basement contained 40 years worth of accumulated junk (ans a few treasures). They went through all of it with me, bagged and carried away what I wanted to dispose of, and carefully cleaned the rest. They wrapped in plastic everything I decided to keep, laid down plastic on the dirt floor of our (until now, hardly used) adjacent coal cellar, and moved and wrapped stuff there, so that now we have a neatly organized, protected storage locker...and a clean empty basement. And, of course, they cleaned and freshened all the shelves as well as the walls and floor, using a substance that smells delicious (!), so there is no evidence of smoke that had filled our basement during the fire that burned through part of our front porch. It's not "Like it never even happened." - it's BETTER than it ever was!
Throughout the entire process, Erica and Andre (and also Cree, Nick and Anthony, for one day each) remained friendly and positive... and made what could have been a tearful and traumatic experience for me not only bearable, but actually enjoyable. They are excellent representatives of SERVPRO, and they confirmed that I chose wisely when I asked my insurance representative to contact SERVPRO of Media for the mitigation work. I am immensely grateful.
They deserve the highest praise. (Please share my letter with them...and, if you can, give them a bonus. They've earned it.)